These terms and conditions form a part of the Website Terms & Conditions to which you are required to agree in order to access and use our Website and purchase items.
Only registered users may place orders and purchase Products via the Website.
Stock, Availability and Lead Times
As a small business with limited funding, in order to offer a wide range of items, we do not keep an array of books in stock but rather order books as customer orders are placed. As a result majority of the books listed on our page are available on backorder.
Please check the availability and lead time of products before ordering by directly contacting us to avoid any disappointment. No refund / exchange / cancellation / return will be provided due to misunderstandings on lead time and availability.
Terminology
- Backorder: the item is available to order from the supplier, but will have a lead time, depending on whether the item is in stock with the supplier or needs to be ordered internationally (refer to lead time below)
- Out of Stock: the item cannot be purchased due to it either being out of print or no longer available from the supplier
- In Stock: the item is available in stock with us and is available to ship within 3 days
Lead times for items are a rough estimate and as follows:
- US Import: 3-8 weeks
- UK Import: 4-6 weeks
- Suppliers Warehouse: 1 week
Please do not hesitate to contact us at any time for an update on your order’s lead time and ETA. We do not routinely provide updates but will be happy to help on request. The above lead time is subject to change without warning or notice. If an item or order exceeds the lead time, we will communicate this with you and should you want a refund due to the long wait, it will be offered to you.
Availability
As mentioned above, all books listed on the website are available to order, unless labelled ‘out of stock’. However, due to the nature of printing and the literary industry, a book, most especially a special edition / exclusive edition / collector’s edition / first print edition may become unavailable or go out of print at any time during the process of ordering. In this case you will be notified and compensated accordingly, whether it is a credit / refund / exchange. We try our best to update the status of items when they are out of print to ‘out of stock’, however it is possible that there are books that may have been missed.
Pricing
All prices are subject to change without notice. The prices of books fluctuate in accordance to the rand/dollar.
Returns and Refunds Policy (Including Exchanges, Damages and Cancellations)
According to the Electronic Communications and Transactions Act, you have the right to cancel your purchase without giving a reason. You may choose to receive either a credit to your account or a refund, minus the cost of returning the product, by submitting a return request on the Website within seven (7) calendar days of receiving the product, unless the product falls under any of the following categories:
1. Products intended for everyday consumption;
2. Personalized items or those made to your specifications;
3. Unsealed eBooks, digital downloads, DVDs, CDs, or other audio/video recordings, or software;
4. Books, newspapers, periodicals, or magazines.
As explained above, as per the Electronic Communications and Transactions Act, books purchased online or via an electronic platform do not warrant refunds or returns. We regret we do not offer exchanges of books either. Please ensure you are happy with your order before payment as once payment has been made we will not offer any refunds or returns.
HOWEVER, if we are notified within 2 days, we are happy to provide you with a full refund, including covering the cost of returning the item if item is:
- Defective (e.g. there are pages missing, the book is misbound, there are printing, production or typing errors)
- Not as described (e.g. the listing was for a hardcover but a paperback was delivered instead, incorrect author or title)
- Delivered in error (e.g. receiving another customers order instead of your own)
Once we are notified and the item(s) are validated, we will arrange for a courier to collect the item. Please package the item appropriately and safely in the original packaging material. Once the return is received and confirmed to fall under one of the three returnable categories above, a full refund / replacement / credit / exchange will be provided, depending on the choice of the customer.
Any item or order that sustains damage or loss in transit due to the chosen courier or third party will not be considered for a return, refund or exchange. Please read the chosen courier’s Terms and Conditions before use. Insurance can be added to any shipment if you are concerned about its safety during transit.
We ensure safety of your order during delivery by packaging all items appropriately. All books are bubble wrapped and packaged in a box with stuffing used as a buffer. The only exception to a box being used is for single or small books, which may not fit in a box, these are wrapped with multiple layers of bubble wrap instead and a courier bag is used. Any additional protective measures may be discussed with us and may incur an additional fee.
If you would like a packaging video or photos as proof of the condition of the books, order or packaging, we are more than happy to provide you with one.
As per the law we are not obliged to cancel any order or item that has not been shipped yet, whether it has been paid in full or partially.